Shipping & Returns

At Land Rover Genuine Part, we aim to make every order simple and convenient, from checkout through delivery. This Shipping & Returns Policy explains our general shipping process, delivery expectations, and return guidelines.

Shipping

We process orders after payment has been successfully confirmed. Orders are generally prepared for shipment within 1–3 business days, depending on product availability and order details. Once your order has been shipped, you may receive tracking information where available.

Delivery times can vary depending on your location, shipping method, product availability, carrier delays, weekends, holidays, and other circumstances outside our control.

Shipping Address

Please make sure your shipping information is accurate and complete before submitting your order. We are not responsible for delays or additional costs caused by incorrect or incomplete delivery information provided during checkout.

If you need to make a change to your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered the shipping process.

Order Tracking

When tracking information is available, it may be provided by email or through your order information. Please allow some time for tracking details to become active after the package has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact our support team for assistance.

Damaged or Incorrect Orders

Please inspect your package when it arrives. If you receive a damaged, incorrect, or defective item, contact us as soon as possible with your order details and a description of the issue. Photographs may be requested to help us review the situation and determine the appropriate resolution.

Returns

We accept eligible returns in accordance with our return requirements. To request a return, please contact us before sending any item back. Items generally need to be unused, in their original condition, and returned with the original packaging where applicable.

Some products may not be eligible for return due to their condition, installation, use, or other product-specific restrictions. Return eligibility may also depend on the reason for the return.

Return Process

To start a return, please provide your order number, the product details, and the reason for your return. Our team will provide the applicable return instructions after reviewing your request.

Please do not send products back without contacting us first, as unauthorized returns may cause delays in processing your request.

Refunds

Once an approved return is received and inspected, we will determine whether it qualifies for a refund or other applicable resolution. Approved refunds are generally issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Contact Us

If you have questions about shipping, delivery, returns, or an existing order, please contact our customer support team. We are happy to assist you with your request and provide information based on your specific order.

Land Rover Genuine Part
Email: info@landrovergenuinepart.com
Phone: +1 (800) 123-4567